SHIPPING & RETURNS
For any purchase of over $49 DELIVERY IS FREE. For any other purchases, only $9.99 will be charged, regardless of the package weight.
Your order is shipped in a discrete packaging which the products are protected in. No external brand will permit to identify the contents of the package.
With Canada Post, you will receive a delivery notice at home allowing you to pick up your package at the post office closest to you. This will prevent your order from ending up in the wrong hands. In addition, you will receive a communication allowing you to track your package.
What about customs...
We are owned and operated within in Canada. All our parcels are shipped from Canada. Therefore, there are no duties or custom hassles. No surprises.
We are fast
Shipping in 24 hours!
Shipping within 24 hours (working day) from our warehouse! Your order will be delivered within 24-48 hours from Masturbator.ca
Online tracking of the delivery of your package on the delivery service site using the tracking number you will receive.
Return & Replacements
Every item we sell is carefully inspected before it is shipped. For sanitary reasons, ALL SALES ARE FINAL. We will only exchange the items if they are battery operated with a mechanical defect. Please understand that we have to keep this policy in order to keep your prices down and our level of quality and service up. All claims MUST be made within 7 days of receipt of order. Shipping charges will not be refunded.